1). Im in da process of finialising training with 90ECD owners training to commance 29 July 2013.
2). Im in da process of applying for accreditation for Pedra's sister company. Im b currently busy developing companies QMS n designing companies opreational documents (company has been registered). This company will be in a total different field hence a different SETA with its own staff its own premises n should be in full operation by Jan 2014
As the General Manager I had to oversee and perform the below task/duties without supervision, on my own and as a team member.
1. Through my duties and responsibilities I have acquired in-depth understanding of contractual contracts and agreements and broaden my understanding and knowledge of market, trends and business acumen and increase my knowledge and understanding II also acquired the :
. Ability to demonstrated verbal communication skills and
. Ability to convey information clearly and professionally, effectively at all levels,
. Ability to effectively handle multiple tasks in a fast paced environment,
. Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues,
. Ability to resolve issues of conflict in a tactful and professional manner and t effectively diffuse irate staff/clients,
. Ability to keeps commitments to customers and responds to customers concerns with a sense of urgency and follow-through,
. Ability to ensure efficient co-ordination of activities in order to meet objectives
. Ability to manage time efficiently in order to achieve targets and deadlines
. Ability to apply an intelligent sales pitch to present, negotiate, persuade people/get staff bye in and closing deals,
. Control, maintain, evaluate & review organisational performance as a whole, perform internal audit inspection, make recommendations, assess business risks, plan, organise, re-align the overall organistion's strategic plans per original business plan
•Design and developed Quality Management System, Research, design and develop learning, Manage a staff of 37, Programs and get them evaluated and Approved and accredited by SETA, Create, develop organisational policies, procedures, business plan and profile •Manage and control company, income and expenses, Compile and submit various reports e.g. tax & D.T.I & D.O.L returns, ATR, WSP, report, •Conduct quarterly organisation performance evaluation and compare with business plan and take necessary corrective action if & when need arise,•Managed and control weekly, monthly, quarterly and annual budgets, •Train and develop staff, conduction induction training, exist interview on staff that leave & compile a staff turnover reports, conduct staff performance appraisals and rate and give staff annual increases and manage staff income, control and managing labour cost, •Chair disciplinary hearings and attend CCMA meeting in the event of dispute on dismissal (2), •Drawing up a training plan, ensure training venues are conducive and train start on due date and on time and all learners are registered end sufficient training material are available and all training staff (trainers, assessors, moderators) are aware and ready to delivered their side on due dates as per the training plan. •Ensure all SLA’s of contracted staff are accurately completed and signed and have subject matter expertise and are constituent assessors, moderators, trainers, coach, advisors as per requirements, •Attend workshop conducted by government departments & SETA’s on possible training projects and registration on their database as service provider, •Implement a complete credit assessment strategy,
•Conduct market research, (skills needed, competitor’s moves, potential new customers (new companies where we can register on their data base and arrange meeting to discuss our service and benefits). •Develop and integrate new systems / practices and terminates those which no longer support the