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Service Delivery Dispatcher And Co-Ordinator

o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.

    • 1 Year
    • |
    • Expert
  • Full time
  • Paid

Morris Kimamo's Projects (2)

Service Delivery Dispatcher and Co-ordinator Share

Wananchi Group (K) Ltd
May 2011 – Present (1 year 8 months)Road C Industrial Area next to Sameer Park

o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.

Service Delivery Dispatcher and Co-ordinator Share

Wananchi Group (K) Ltd
May 2011 – November 2012 (1 year 6 months)Road C Industrial Area next to Sameer Park

o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.

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Morris Kimamo's Work Experience

Wananchi Group (K) Ltd

Personal Assistant to the Group Chief Financial Officer (AG) (November 2012 - Present)

Wananchi Group (K) Ltd

Dispatcher (May 2011 - Present)

Wananchi Group (K) Ltd

Personal Assistant (P.A) (November 2012 - Present)

Wananchi Group (K) Ltd

Service Delivery Dispatcher and Co-ordinator (May 2011 - November 2012)

o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.

Wananchi Group (K) Ltd

Customer Service and Support Executive (July 2010 - May 2011)

1. Attending to walk in customers i.e. responding, solving and sorting out customer queries/problems face to face and at times on the phone.
2. Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone.
3. Managing and maintaining relationships with customers and colleagues
4. Providing customers with product and service information.
5. Capturing and recording customer requests, information and completing call logs and related reports.
6. Acting as the customer’s advocate in meeting the customer’s needs

Wananchi Group (K) Ltd

Customer Service and Support Executive (July 2010 - April 2011)

Lean Energy Solutions Ltd

Electrical Sales Engineer (November 2009 - July 2010)

1. ISO Quality Systems and Kaizen
2. Handling MD’s Office reports, emails, record keeping, maintain databases for the office.
3. Scout for and exploit market opportunities for various projects
4. Public relations, flight bookings and travel arrangements.
5. Office administration, management, receptionist/front office, PR and customer service.
6. Project proposal writing and proof reading and report submissions.

Lean Energy Solutions

Electrical Sales Engineer (November 2009 - July 2010)

Morris Kimamo's Education

St Paul's University

Bachelors of Business Administration and Management (BBA) (2016)

Institute of Advanced Technology (IAT)

Certificates (2011)

Kenya Institute of Highways and Building Technology (KIHBT)

Diploma in Electrical Engineering (Electronics Option) (2005)

kenya institute of highways and building technology

(2005)

Temple Road Secondary School

Kenya Certificate of Secondary Education (KCSE) (2001)

Mt. Kenya Primary School

Kenya Certificate of Primary Education (KCPE) (1997)

St. Paul's University-Kenya

(2016)

TEMPLE ROAD HIGH SCHOOL

(2001)

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    Morris Kimamo's Connections (30)

    Keywords

    • Service Delivery
    • Dispatch
    • Technical Support
    • Customer Service
    • end user services.