- 1 Year
- Full time
o Receiving, planning and arranging site supports and installations for clients.
o Receiving, escalating, following up and resolving a variety of customer queries and complaints/issues using the computer systems, face to face and on the phone in regards to supports & installations.
o Managing a team of technicians each assigned in teams of 2 covering 9 sales territories.
o Coordinating technicians in the field in terms of logistics, downtimes and provisioning new installations.
o Capturing and reporting daily, weekly site supports/installations/downtimes and managing all the administrative obligations in regards to site supports, installations and office duties.
o Acting as the customer’s advocate in meeting the customer’s needs by ensuring techinicians achieve set targets for supports and installations.
o Preparing all reports in regards to eqp recoveries, daily performance of technicians, Quality Assurance and Control, VoIP phones and Equipment Upgrades.