• Full time
  • Part time
  • One time
  • Contract
  • Temp

• Bilingual – English and Spanish
• Computer skills: Microsoft Office Suite 2010, Typing speed 32 WPM
• Extensive years experience in customer service and retail/wholesale
• Able to work as part of a team or individually
• Reliable, punctual, and able to follow directions with minimal supervision

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Credentials (1)

Work History

Coalition for the Homeless Eviction Prevention Department Intern

2010 - 2011

• Utilized my knowledge of the Spanish language for translation assistance for non-English speaking clients
• Translated document requirements and referred clients to emergency resources and hotlines
• Provided excellent customer service in contacting clients for follow-up or requests of additional documents
• Entered new clients into database, processed and close cases, and dispersed checks
• Assisted program managers with duties as assigned such as filing, copying, data entry, answered telephone
• Greeted new clients and escorted them to individual staff members depending on their case

First Step Program Assistant to the Computer Instructor


• Assisted the Computer Instructor and First Step participants with computer questions during class times
• Assisted with training individuals on the correct and effective use of various Microsoft Office applications
• Prepared the computer lab and the computers for use before each class
• Completed the proper shut-down procedure for computers after classes
• Assured that the computer equipment was properly used at all times
• Performed administrative duties to prepare classroom materials as needed

Cable Human Resources Intern

Time Warner


• Provided General Administrative/ Clerical Support to the HR department
• Scanned documents and emailed files for future retrieval using company wide system
• Reported to the Director of Human Resources Director and provided support as needed
• Prepared employment packets for new hire orientations, added updates and ensured packets were presentable
• Worked with confidential employee documents utilized(People Soft) and prepared documents for scanning

J. Racenstein Company L.L.C. Customer Service Representative


• Processed, shipped, and tracked orders and managed credit card transactions
• Developed new customer accounts; filed and mailed documents as needed
• Referred unresolved customer grievances to designated department for further investigation
• Responded to all inquires and resolved customers' service or billing complaints

King Teleservices L.L.C. Customer Service Representative


• Handled inbound calls for non-emergency government agency (311)
• Referred callers to specific agencies for issues such as noise complaints
• Assigned service request numbers to customer complaints

Qualifications & Certifications

York College CUNY

Esdras Albuerme

Toledo, OH, USA